HELP
WE'RE HERE TO HELP
Find answers to frequent questions, get information on
shipping and delivery, and learn about our returns policy.
If you need further assistance feel free to reach out to us.
FAQ's
What is Sondeza?
Sondeza is a South African men’s lifestyle and wellness brand built around confidence, performance and a higher standard of living. Our range includes the Sondeza Enhancement Capsule, with Sondeza Espresso Café planned for launch in November 2026.
Can I track my order?
If your order is sent by courier, please contact us for available tracking information. For deliveries arranged through a local representative, you can confirm delivery details directly with them.
Are Sondeza products safe to use?
Our products are subject to quality checks before dispatch. Always use them according to the instructions and warnings on their packaging. If you have a medical condition, take medication or are unsure whether a product is suitable for you, consult a qualified healthcare professional before use.
Will everyone experience the same results?
Individual experiences may vary. Always use our products as directed and refer to the packaging for product-specific information.
Is my order packaged discreetly?
Yes.
We understand that privacy matters when purchasing intimate wellness products. If you have specific delivery or packaging requirements, please contact our team before placing your order so we can advise you on the available options.
Who can purchase Sondeza products?
Our enhancement capsule is intended for adult men. Always read the product information and follow the directions on the packaging before use.
SHIPPING &
DELIVERY
Fast, reliable delivery through our local representatives or our trusted courier partner.
DELIVERY OPTIONS
Online orders will be ordered via our trusted courier partner and will be available for tracking. Store deliveries are to be delivered by either a local representative or courier service.
DELIVERY TIME
Delivery typically takes 1-7 days.
Depending on shipping options chosen and area of delivery.
COVERAGE
We supply throughout the whole of South Africa and are working diligently to supply abroad.
TRACKING
Once your order has been placed, you will receive a tracking number within 24hours.
please ensure the correct contact details have been provided.
RETURNS
YOUR SAFETY. OUR PRIORITY.
Due to the intimate nature of our male enhancement products, we do not accept returns or exchanges for change of mind.
If your order arrives with damaged packaging that has exposed or compromised the consumable product, please do not use it. Contact us as soon as possible with your order number and clear photographs of the damage. Our team will assess the issue and assist with an appropriate resolution.
Every Sondeza order is carefully checked before dispatch to help ensure it reaches you in excellent condition.
DAMAGED OR EXPOSED PRODUCT?
Do not consume it. Contact our team so we can assist.
